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NEWS| Intl| ITC-Welcomgroup plans five star hotel in Mauritius

ITC-Welcomgroup Hotels, Palaces and Resorts plans to go international with its first five-star property abroad, at Bel Ombre in Mauritius. The project is expected to be complete by

According to Vijaye Haulder, Deputy Director, Mauritius Tourism Promotion Authority, ITC-Welcomgroup has acquired 20 acres of land on a 25-year lease, after which the lease has to be renewed. The rent charges will be Rs 1,300 (1000 Mauritian rupee) per acre, per year.

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NEWS| Park Hotels to set up 5-star hotel in Pune at Rs 300 cr

Park Hotels Apeejay Surrendra Park Hotels Ltd, owners of the Park Hotels, on Tuesday said it will invest about Rs 300 crore in constructing a new 220-room five-star hotel at Wakewadi, near Pune in Maharashtra.

The company said it has acquired 90,000 sq ft land at Wakewadi for constructing the five-star deluxe luxury boutique property.

"The new property is estimated to have 4,00,000 sq ft built-up area with 220 rooms, restaurants and entertainment facilities and will be ready for launch by 2010. The project cost is estimated at approximately Rs 300 crore," it said.

Source| Economic Times

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JOBS| Intl| Dubai| Duty Manager (m/f)

Location| Kempinski Hotel Mall of the Emirates (United Arab Emirates)
Department |Rooms Division
Hierarchy| employees "rank & file"
Start| as soon as possible
Profile |
Responsible for proactively driving customer service throughout the hotel and for implementing service recovery strategies when faced with unsatisfied guests.


* Maintains a visible presence in the Lobby at all times, circumstances allowing. (Lobby ambassador)
* Acts as the first point of contact when direct complaints are received and implements service recovery strategies as required.
* Ensures all relevant guest / service issues are communicated effectively between hotel departments
* Acts as the representative of the Hotel / General Manager when dealing with guest complaints
* During peak periods, provides help and support to the Front Desk, Executive Floor and Concierge Desk with check-in, check out and handling guest requests
* Provides support to all operational areas such as Housekeeping, Food & Beverage, Conference & Banqueting etc. as required in order to ensure smooth operation throughout the hotel
* Has a comprehensive knowledge of the Hotel including the geographical layout, operating hours of outlets / services and standard operating procedures
* Has complete understanding of the Hotel’s Employee Handbook and hotel regulations and enforces them accordingly
* Reviews the room allocation and requirements of all VIP guests prior to arrival
* Meets and greets VIP guests and escorts as required
* Makes a courtesy calls to long stay / VIP guests in-house
* Keeps department heads informed of all relevant issues through direct communication and the daily Duty Managers
* Acts on behalf of the AFOM and FOM in their absence
* Provides assistance to the Night Manager as required
* Investigates and responds to all received written guest complaints as directed by the Executive Office / FOM
* Replies to all guests comment cards.
* Provides the FOM with Guest Comment Card analysis as required
* Performs related duties and special projects as requested by the FOM / Executive office.
* Monitors employee performance both highlights service champions and training issues
* To ensure that all potential and real hazards are reported and rectified immediately.


* Equivalent of a College Diploma / Degree in Hospitality Management.


* Experience in a similar position or a minimum of 3 years experience in a supervisory level position in Front Office, preferably in a four or five star hotel environment. Food and Beverage experience highly valued.


* Building teamwork
* Developing others
* Motivator
* Planning/ organization
* Problem solving & decision making
* Proactive
* Flexible
* Adaptable
* Passion for quality
* Displays initiative
* Results oriented
* Teamwork / co-operation
* Customer service orientation


* Excellent writing skills:
* Excellent listening Skills
* Excellent oral skills


* Operational knowledge of front desk operations
* Operational knowledge of F&B, C&B, Housekeeping operations
* Excellent customer relation skills
* Knowledge of local tourist and business related information
* Knowledge of hotel products and services
* Knowledge of VIP welcoming protocol


* Courteous
* Professional
* Composed
* Outgoing
* Motivated


* Fluency in local language
* Fluency in English
* Fluency in a third language preferable
* Proficiency in Microsoft Office software: Word
* Proficiency in Opera

Contact: Karen Thorburn
Telephone: +971 4 341 44700
Fax: +971 4 341 4500

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JOBS| Inlt| Assistant Director of Food & Beverage

Location| Emirates Palace Abu Dhabi (United Arab Emirates)
Department|Food & Beverage
Hierarchy |Top management
Start|as soon as possible

Profile |

you will assist in managing the Food & Beverage function within the hotel in order to maintain high standards of quality, service and merchandising to maximize profits. You will be responsible for the daily supervision and direction of outlet team members, working in a support function with Outlets Managers and focus on their development. Other responsibilities include but are not limited to, the selection, hiring, training and development of team members, oversight of departmental administration.

Reporting to the Director of Food & Beverage, you will be responsible for the successful operation and profitability of the Restaurant. You will ensure all standards are consistently met to provide our guests with exceptional service. The position involves managing, training, developing and motivating your team.

The successful applicant must:

* Be energetic, enthusiastic and customer service oriented
* Possess excellent communication & training skills
* Be motivated, active and outgoing
* Be able to work under pressure in a busy guest environment
* Be fluent in English – spoken and written – the ability to speak other languages is highly desirable

The successful applicant must:-

* Have a 7-10 years experience of Hotel Food & Beverage management experience
* Have strong training skills
* Have excellent interpersonal and relationship building and networking skills
* Have immaculate grooming and a professional 5 star approach


* Hotel School Degree or an equivalent Diploma/Degree preferred
* Train the Trainer
* Wine Training and Up selling Skills Training
* HACCP certificate

Contact: Carey White
Telephone: +971 2 690 9000
Fax: +971 2 690 9999

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NEWS| Intl| Kempinski to manage five star property in Suzhou, China

Luxury hotel management company, Kempinski, plans to manage the five star Kempinski Hotel Suzhou, at Suzhou in Jiangsu, China. The hotel will be ready for operation by May 2008. It will cater to leisure and business travellers.

The 458 room hotel will include 80 suites, in six different styles. Kempinski Hotel Suzhou will be equipped with meeting facilities; wireless internet access; shopping outlets and a ballroom with a capacity of 1,500 persons.

F&B options include a Japanese and Chinese cuisine restaurant, a Paulaner Brauhaus and a Cigar & Wine bar. The complex also houses 6000 sq m of recreational facilities. These include a health club, spa, indoor squash/tennis courts and swimming pool.

Located near the Suzhou Industrial Park, the hotel lies within a large estate which encompasses an international golf course, Jinji Lake Grand Hotel and Dushu Lake, as well. The property is situated one and a half hour away from Shanghai's airport.


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NEWS| Uppal’s to add two operational properties in 2009

New Delhi based Uppal's Group, a leading real estate developer, is in the process of adding two operational five star deluxe hotels to its properties by the end of 2009. The company expects to add its second and third hospitality ventures at Shikhopur, Gurgaon and Chandigarh in the first and last quarters of 2009 respectively. The properties are expected to come up at a combined investment of Rs 550 to 600 crore, excluding land cost.

"We are currently in the process of finalising our management partner for our Gurgaon property. This deal should be clinched in about a month's time. Earlier, we had finalised Oberoi to manage our property, but that deal is off. For the Chandigarh hotel, we have signed up JW Marriott to manage the property," says Gian Bansal, Director & CEO (Infrastructure), Uppal's Developers Pvt Ltd.

The Gurgaon property's construction was started in April 2007. The hotel will be spread over 13.8 acres of land. It will have an inventory of 200 rooms, including 40 odd service apartments.

Since the architectural plans are already in place, the construction work on the Chandigarh hotel is expected to begin in March 2008. The hotel, to come up at Sector 35 in Chandigarh, will house more than 200 guest rooms, spread across 2.5 acres of land.

Uppal Group has also bought a three acre plot adjacent to Uppals Orchid, its flagship property near IGI Airport, New Delhi. Though the company desires to add extra rooms to its existing 88 room inventory, the much awaited Master Plan of Delhi has hampered this initiative.


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NEW BUILDS| Gundecha Builders to develop four hotels by 2010

Mumbai-based real estate developer, Gundecha Builders are in the process of developing four hotels in India. These five star hotels will be set up by 2010. The group will develop its properties in Jodhpur, Jaipur, Udaipur and Nagpur for the same.

The property in Jodhpur will have 120 rooms. The Jaipur property will have 185 rooms. Nagpur will be a 240 room property, whereas a 120 room property is planned for Udaipur.

The real estate developer will develop the properties under a separate subsidiary named Gundecha Group of Hotels. It is in talks with several international hotel chains for management contracts. The hotel chains being considered for the same are the Marriott (for its 'Courtyard' brand) and the Hyatt.

With more projects on the cards, the group has apportioned an overall investment of Rs 1000 crore for its expansion plans.

Catering college also in the pipeline.

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JOBS| Revenue cum Reservations Manager

Location: Mumbai

Experience: 5-8years

Job Description:
-Shall be responsible for Central Reservation.
-In charge and accountable for all operations of the Reservations Department.
-Responsible for maximizing reservation sales through up-selling techniques and Inventory Control.
-Accountable for Room Inventory.
-Analyze Marketing trends and business mix so as to maximize revenue.
-Responsible for Daily, Weekly and Monthly MIS Reports.
-Responsible for revenue forecasts, budgeting etc.
-Guide, Motivate and handle the Team Members.

Desired Candidate Profile :
-Should be excellent with Computers and well-versed with Fidelio.
-Should have good communication and analytical skills.
-Should be able to handle and mange the Team effectively.
-Should be well-versed with revenue systems, forecasting, budgeting etc.
-Must possess work experience in a five star hotel in the similar capacity.

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NEWS| VCI to launch luxury property in Jalandhar by April 2008

VCI Hospitality Limited, a hospitality sales and marketing company, is set to launch its luxury hotel, 'Indus Hotels & Spa' in Jalandhar, Punjab. It will open by April 2008 with an investment of Rs 45 crore.

Spread over 17 acres, the property has 51 rooms and 48 cottages. "Indus Hotels & Spa will be owned, managed and branded by VCI Hospitality. The hotel is located on the Ludhiana-Jalandhar highway," says Vijay K Singh, Chairman & Managing Director, VCI Hospitality Limited.

Targeted at the corporate and NRIs, VCI Hospitality plans to launch the property phase wise; the cottages will be operational only by October 2008. Amenities include three speciality restaurants, a pub and lounge, spa, gymnasium and therapy rooms. The group also plans to build half a dozen luxury hotels across India in the next three to five years. Goa, Bengaluru, Jaipur and Amritsar are on the priority list.


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KNOW| Companies| VCI Hospitality Limited

VCI Hospitality Limited is a global hospitality, travel and tourism marketing company. We offer sales and marketing solutions to the hospitality as well as travel and tourism segment, with a strong focus on enhancing our client’s profitability.

We work closely with our clients to develop partnerships that help redefine their profitability and performance and build their brand equity.

In just 8 years ...

of operation, we have grown to become a leading player in the hospitality, travel and tourism space. With 11 offices across India supported by a team of over 300 professionals, we are the single largest hospitality marketing company in India.

Our international offices allow us to drive both leisure as well as business in-bound travelers to India. With two PGA Golf courses and leading Spas in our portfolio, we have the required experience to tap the upscale leisure travelers to India.

The only 2 Rules you will ever need to succeed!

Rule 1| Learn your boss’ job

Rule 2| Teach your job to your sub-ordinate

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The only two rules you will ever need to succeed.

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