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JOBS| All Departments, All Levels

EXCELLENT CAREER OPPORTUNITIES
" VISTA PARK ", Gurgaon { Promoted by Value Homz Group ] equipped with designer state- of- the art Rooms , and a world cuisine Restarant cum Bar is due to open shortly. Targeted for the business traveller , the Group's first property is coming up in Sec--29, Gurgaon .

The group requires the following Management & staff for its upcoming hotel.





* GENERAL MANAGER

* MANAGER OPERATION

* FOOD & BEVERAGE SERVICE
:Restaurant Manager
: Captains
: Barman
: Stewards
;Trainee stewards.

FOOD & BEVERAGE PRODUCTION
: Executive Chef
: Commis
: Trainee Cooks
: Utility Workers.

FRONT OFFICE
: Duty Manager
: Guerst Relation Officer
: Front office Attendants
: Doorman.

SALES & MARKETING
: Sales Executives

ENGINEERING DEPARTMENT
: Chief Engineer
; Shift Supervisors
: Maintenance staff.

ADMINISTRATION
; Manager-- Administration
; Administration Assistant.

HOUSEKEEPING DEPARTMENT
: Executive Housekeeper
: Housekeeping Supervisors
: Room Attendants
: Public Area Attendants.

Requirements :-- Must have held similar position for over 2 years in reputed hotel. Excellent leadership qualities and communication skills with a drive to excel : Degree in Hotel Management from a reputed institution above.

Salary and perks will commensurate with qualifications and relevant experience though would compete with best in the industry. Interested candidates may send their Curriculum Vitae along with a recent passport size photograph within 7 days addressed to VALUE HOMZ B--110, South city--1 , Gurgaon--122001 . Ph--0124-4081926, mail@valuehomzgroup.com









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NEWS| Airlines bound to care for passengers during delays

Fog over north India has led to long delays in flights and much inconvenience to passengers in recent times. Consumers at the domestic and international airport complain of long waiting periods, no information on flights and sometimes, even non-availability of water at the airport.





According to the new civil aviation requirements (CAR) issued by the director general of civil aviation (DGCA), passengers stranded at airports are entitled to an array of facilities. For example, the CAR says that where passengers are stranded, they should be provided with meals, beverages, communication facilities and hotel rooms for the night, if necessary. The airline is also liable to meet the special needs of persons with reduced mobility and those accompanying them.





If a passenger who reports to the airline counter in time is denied boarding, the passenger should be offered compensation and full assistance to his destination. In case of over-booking, the airline can invite some passengers to give up their seats for benefits, which are intimated in advance, which should be a minimum of Rs12,000 for international flights and Rs6,000 for domestic flights. The passenger would then also be entitled to a refund or a free flight to his original point of destination. Offloaded passengers would be entitled to free meals, hotel accommodation and communication facilities.

In case of delay in flights two to three hours long, the airline must serve meals and refreshments, hotel accommodation with transfers if necessary and free communication facilities. If the flight is delayed by more than five hours, the consumer must be given the choice of taking a full refund on his ticket, with an additional offer to fly the passenger back to his destination, free of cost.

However, the implementation at the ground level is not up to the mark.
MS Kamath/Daliy News & Analysis






NEWS| Lemon Tree Dials in for Expansion

The mid-scale hotel chain Lemon Tree plans to add 11 more properties across the country in the next two years, taking the total number of hotels and resorts to 20 with an investment of Rs. 12 billion across 15 cities in India, not including the possibility of handling a 9-hotel project with DIAL for which it has bid recently





“The group would add an inventory of 1,700 rooms in the 11 new hotels to take the total room strength to 2,500 from the existing 800 rooms,” Lemon Tree Hotels Chairman and MD Patu Keswani said.

“The Current economic turmoil and ongoing slowdown of the Indian economy is short term in nature. Reduction in demand for hotel rooms is therefore fundamentally temporary. Demand for rooms will rebound by 2010. At the same time, new supply of hotel rooms will be significantly below that which was envisaged just 6 months earlier due to this deflation in demand and the tight liquidity conditions in the market,” said Keswani in a release.

After the recessionary bells started ringing, the hotels have generally maintained a low profile with realtors postponing or cancelling almost all the new projects.

The company plans to invest Rs. 12 billion in 15 major cities in India, including South Delhi, Gurgaon, East Delhi, Pune, Goa, Alleppey, Indore, Aurangabad, Mumbai, Bengaluru, Hyderabad, Chennai, Jaipur, Chandigarh, Shimla and Ahmedabad









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NEWS| Hyatt to expand in smaller cities

Luxury hospitality group Global Hyatt Corp is banking on smaller Indian cities for expansion over the next four years, with a company official Friday saying this was where the future lay.






At present, Hyatt operates five luxury hotels
in India - two in Mumbai, and one each in Delhi, Kolkata and Goa. Now it will make a $200-million foray into the mid-sized hotel segment in tier-II and even tier-III cities.

"There is a huge gap in the demand and supply of hotel rooms and we see enough scope for expansion, especially in tier-II and tier-III cities," Steve Haggerty, the company's global head of real estate and development, told reporters.

"Recession does not affect our expansion plans in India because we know the growth lies here," Haggerty added.

Ratnesh Verma, senior vice president of real estate development for South Asia, said the new hotels will come up in Gurgaon, Hyderabad, Mysore, Lucknow, Indore and Mangalore under the brand name Hyatt Place. "These will cater to the upper mid-segment," he said.

"The Hyatt Place chain will be launched by 2011 in a joint venture with (real estate major) Emaar MGF. The hotels will add 950 hotel rooms across the six cities," Verma added.

The $200-million investment excludes land prices. "Emaar MGF has already acquired land for these six properties. Of the $200 million, about $120 million will be debt. Of this, Emaar MGF debt component will be 74 per cent, and Hyatt's 26 per cent. The remaining $20 million will be the partners' equity," Verma said.

Apart from these six properties, the company has already signed deals for 14 luxury hotels that will add another 4,273 rooms by 2013.









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TRENDS| Hotel Industry Trends in 2009

Contributed by Divyansh Kaushik, Training Executive, The Oberoi
Deep discounting and do-it-yourself are in, green programs and healthful food are out





1. Everything learned in revenue management training will go out the window. Hysteria will rule the day as hotels drop rates, get indignant when competitors lower rates in response, and then panic and drop rates even further. All inventory will be treated as distressed inventory, erasing years of brand-equity-building and training travelers to look for the best deals on third-party websites. It will take years to recover from these rate wars, and the only victor will be the traveler.

2. The trend toward offering more healthful food choices in restaurants, room service and mini-bars will be reversed as hotels realize that cheeseburgers, Coke and Kit Kats sell better and are more profitable.

3. Travelers will become more demanding and less forgiving. Smelling the hotel industry's desperation to fill rooms, travelers will demand even deeper discounts and more value add-ons, while at the same time refusing to tolerate the cuts to services hotels will be forced to implement to stay afloat, posting nasty comments on TripAdvisor like "Save your money! This hotel has gone to hell!!"

4. Service levels will nosedive. The labor shortage crisis of 2008, when hoteliers blamed poor service levels on the lack of employee resources, will give way to the job shortage crisis of 2009, when hoteliers will blame poor service levels on tight labor budgets. Managers will be forced to cover frontline shifts to save labor costs, thereby revealing they have no clue how their department operates, resulting in a deluge of missed wakeup calls, accounting errors and guests checked into occupied rooms.

5. Complimentary amenities will mysteriously vanish. "Amenity Creep", the one-upmanship game hotels played during prosperous times by adding superfluous items like lip balm, wrinkle cream and nose-hair trimmers, will give way to "Amenity Retreat", in which all but essential items will be removed and guests will be charged for non-essential items like blankets, soap and hot water. Meanwhile, dog-friendly hotels will be phased out as hotels realize that dogs are not hotel-friendly.

6. Standalone hotels will be a thing of the past. Mixed-use developments, in which hotels are housed in the same complex as condos, retail outlets and office space and condo owners shoulder the burden of costly hotel construction by paying for access to services they will never use, will expand to include hospitals, churches and crematoriums to ensure guests never check out.

7. Automation and do-it-yourself options will replace costly employees. Hotel managers, faced with the horror of having to deal with guests themselves, will consider previously unthinkable initiatives like automated check-in kiosks. New labor-saving programs will include make-your-own-bed-and-breakfast packages, do-it-yourself luggage carts, and computers standing in for concierges. Meanwhile, all gratuitous positions created during the halcyon days, like "tanning concierge", "dream butler" and "pillow consultant", will be summarily retired.

8. Eco-friendly initiatives will be tossed into the recycling bin. Faced with the realization that going green costs money, hotels will opt for programs that guilt the guest into making the sacrifices, such as the now-ubiquitous optional towel and sheet replacement program. Having discovered that guests will tolerate plastic recycling bins and off-white tissue paper, hotels will begin to phase out those adorable little bottles of shampoo, blackberry jam and Dijon mustard in favor of "eco-friendly" (cheap) bulk offerings.









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NEWS| Hyatt Corp inks JV with Emaar MGF to build six hotel properties in India

Global Hyatt Corporation plans to develop six properties in India with an investment of around Rs 1,000 crore in 3-4 years in a joint venture







Current economic slowdown and slump in hotel demand notwithstanding, hospitality major Global Hyatt Corporation plans to develop six properties in India with an investment of around Rs 1,000 crore in 3-4 years in a joint venture with real estate firm Emaar MGF. The hotels, to be launched under the brand 'Hyatt Place', would come up in Mysore, Lucknow, Indore, Hyderabad, Gurgaon and Mangalore with a total of 950 rooms.

"About 100-120 million USD would be arranged through debt while the rest of the investment would be brought in as equity by us and Emaar MGF," said Ratnesh Verma of Hyatt India Consultancy Pvt Ltd, the Indian arm of the Chicago-based organisation.

The firm has a 26:74 joint venture with the Delhi-based real estate player for the six properties. Hence, 74 per cent of the equity in the hotel properties would be arranged by Emaar MGF, Verma said.

There is demand for good lodging facilities in these cities to which these 4-star hotels would cater to. "There is a significant gap between demand and supply of good hotel rooms in these places," Verma said.

With these six properties, the number of Hyatt hotels in the country would go up to 20 which are to be developed over the next three to four years. Meanwhile, the company has already begun work on 14 other projects with a total of 3,600 rooms to be launched under brands like 'Hyatt Regency', 'Grand Hyatt' and 'Park Hyatt'.

On the present dwindling hotel business in the country, Verma said that the scenario would improve in the next two to three quarters. "The current economic situation would get better in the next 2-3 quarters and demand levels for hospitality will go back to 2007 and early 2008 levels," Verma added.

The company currently operates five properties with a total capacity of 2,000 rooms in four cities in the country.








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HOSPEMAG MEMBER UPDATES| We are 1000+ today!

The career network is 1000+ today.

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Prabhjot Bedi

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