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Learn HOW-TO Tweet | Intro Twitter

EDITOR | further to feedback and questions, I have created a small(quick) guide to using Twitter.

Learn how-to Twitter
http://www.eclatme.com/how-to/twitter

Twitter is one the most popular & influential micro-blogging sites.

Please leave your comments if you would like to learn about anything else.

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TRENDS| Tech| Hyatt Concierge - The future of Twitter?

Recently Hyatt Hotels CEO Mark Hoplamazian announced the launch of @HyattConcierge – a new 24/7 global concierge service on Twitter.

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In the words of Hyatt Hotels CEO Mark Hoplamazian

Through HyattConcierge, our skilled guest service professionals will be able to respond to guests’ questions, needs and concerns, any time, any place, and by any digital means on Twitter - before, during and after their hotel stays.

Certainly, most of the technologically savvy people who read about our new service on this blog will already be familiar with Twitter. In fact, many major brands - including some hotel companies - are already experimenting in this emerging social media space. But HyattConcierge is not a promotional one-way stream of communication. It is a service designed to enhance our ability to deliver Hyatt’s very own authentic hospitality around the world.

At Hyatt, we’ve chosen to employ Twitter in a guest-centered way.

We envision that guests will use HyattConcierge to ask questions, book spa appointments or dinner reservations, and make special requests. We hope to use this customer service channel in a way that enables us to be more responsive, enrich the guest experience and deepen guest preference for Hyatt. I believe the creation of HyattConcierge makes us the hospitality industry leader in the use of this technology and reflects our desire to communicate with guests in ways that are relevant and useful to them.

We’re very excited about HyattConcierge and anxious to hear what you think. So, tweet us. We’ll be listening.










JOBS| House Keeping Supervisors

Optus Sarovar Premiere, Gurgaon


This business hotel opens its doors in October.
Optus Sarovar Premier is an upscale brand of Sarovar Hotels & Resorts

They invite applications for


Sarovar Hotelst


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House Keeping Supervisors



Apply to

HR Manager
spg@sarovarhotels.com
0124 - 4055796/ 4271299

Before Sending Your Resume Take a look at these Essential Resume Skills








JOBS| Front Office Supervisors

Optus Sarovar Premiere, Gurgaon


This business hotel opens its doors in October.
Optus Sarovar Premier is an upscale brand of Sarovar Hotels & Resorts

They invite applications for


Sarovar Hotelst


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Front Office Supervisors



Apply to

HR Manager
spg@sarovarhotels.com
0124 - 4055796/ 4271299

Before Sending Your Resume Take a look at these Essential Resume Skills








JOBS| Sous Chef

Optus Sarovar Premiere, Gurgaon


This business hotel opens its doors in October.
Optus Sarovar Premier is an upscale brand of Sarovar Hotels & Resorts

They invite applications for


Sarovar Hotelst


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Sous Chef



Apply to

HR Manager
spg@sarovarhotels.com
0124 - 4055796/ 4271299

Before Sending Your Resume Take a look at these Essential Resume Skills








JOBS| Grand Hyatt Mumbai | Executive Chef

You will be responsible for the efficient running of the division in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.

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Qualifications

Ideally with an apprenticeship or professional diploma in Food Production. Minimum 2 years work experience as Executive Chef, or Executive Sous chef in larger operation. Good practical, operational and adequate administrative skills with a flair for creativity are a must.

Click here to apply on the official site>

JOBS| Grand Hyatt Mumbai

Italian Chef-MAH000068

You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.

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Qualifications

Minimum 2 years experience as Chef de Cuisine or Sous Chef in a hotel or restaurant of good standards; preferably with experience in luxury international brands. Qualification in Kitchen Production or Management will be an advantage. Comprehensive knowledge of kitchen hygiene practices and occupational health and safety standards will be essential. Basic Computer Skills in MS Office, and Recipe Maintenance System is preferred.

Click here to apply at the official site>

NEWS| Intl| Choice Hotels ups brand standards

Choice Hotels has stepped up brand standards for its Clarion, Quality and Comfort hotels in Europe to give guests a more upmarket experience.


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About 30% of its UK hotels have been dropped from the portfolio because they were unable to meet the new standards, including 18 Real Hotel Company properties.

The new standards include upgraded bedding, free high-speed internet access and a high-quality breakfast. The company aims to ensure all its hotel franchises have more consistent and upmarket offering for guests.












source | http://www.travelweekly.co.uk/Articles/2009/07/16/31471/choice-hotels-ups-brand-standards.html

TRENDS| Hotel biz in 30% slump

The country’s hotel industry is staring at a $2 billion shortfall in revenues in the current fiscal – that’s about 30 per cent below the previous year – as India copes with a double whammy of terror attacks and a global economic downturn.

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They say inbound traffic of overseas visitors dropped by 10 to 18 per cent in the January-March quarter. “Occupancy levels for our group have shown a decrease of 10-15 per cent, mostly as a result of the global economic downturn and post 26/11,” said Jyotsna Suri, CMD at The Lalit Suri Hospitality Group. “Even though the situation is stabilising, we expect decline of 6-8 per cent in 2009-10.” “Losses are huge and both our revenue and occupancy declined at least 20 per cent and bookings for the upcoming winter season do not look great as of now,” said Anil Madhok, MD, Sarovar Hotels and Resorts Ltd.

Editor | How is your hotel/company doing vis-a-vis last year? Leave your comments












Ruchi Hajela, Hindustan Times

NEWS| Blackstone now controls fifteen brands, over 560,000 rooms.

Blackstone, the real estate investment fund, has just signed a takeover agreement for Hilton Hotels Corporation, totalling more than 2,800 properties and 480,000 rooms in the Hilton family of brands.

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The group now owns or manages more than 100,000 hotel rooms in the United States and Europe.

In May 2005, Blackstone purchased Wyndham International for 3.2 billion dollars. It maintained ownership of approximately 30 upmarket properties, meanwhile entrusting the management of the Wyndham brand to the former Cendant hotel group. Some months later, Blackstone created a new luxury hotel chain, LXR Luxury Resorts, which brought together 14 former Wyndham hotels and 7 other hotels from the Blackstone portfolio.

In December 2005, Blackstone purchased the La Quinta Corp group (which ranks n° 13 worldwide) for 3.4 billion dollars. This meant control of the largest American economy hotel chain, which owns and manages approximately 360 hotels as well as the franchise contracts for 250 properties under the names of La Quinta Inns, La Quinta Inn & Suites, Baymont Inn & Suites, Woodfield Suites and Budgetel. The total represents approximately 65,000 rooms.

In February 2006, the MeriStar Hospitality Corporation became part of the Blackstone group for 2.6 billion dollars. The acquisition included the company's 57 upmarket hotels under various brand names in the United States, offering more than 16,500 rooms.

In Europe, Blackstone indulgently purchased several hotel “jewels” such as the London Grosvenor Square and the Westin Trianon Palace in Versailles. It also took over the assets of the Lone Star France group, which owned approximately 60 hotels (roughly 5,000 rooms) operated under brand names such as Mister Bed, Campanile, Kyriad, Comfort Hotel and Première Classe. Blackstone was for a while also a partner of the Accor and Colony Capital groups under the name of ABC Hôtels, which owned Libertel brand hotels, since sold.

With the new Hilton deal, Blackstone will not only own immense resources of hotel real estate under numerous brand names, but it will also directly control approximately fifteen brands, totalling over 560,000 rooms. This will put the group at the top of MKG's worldwide hotel group ranking, surpassing the current leader, InterContinental Hotels Group.

By taking over Travelport, the distribution subsidiary of the ex-Cendant group, for 4.3 billion dollars, Blackstone now also has control of a complete set of distribution tools in the tourist industry including GDS systems Galileo and Worldspan, as well as the online sales websites Orbitz, Flairview, Rates to Go, Hotelclub, eBookers, Octopus, and the Gullivers Travel network of travel products and services.

Source | http://www.4hoteliers.com/4hots_nshw.php?mwi=6103

FINANCIALS| Accor Hotels| First-half 2009 revenue down 8.1% like-for-like

In a severely deteriorated economic environment

• Prepaid Services revenue grew 5.7% like-for-like.
• Hotels revenue continued to decline, contracting 11.4% like-for-like.


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Hotels revenue amounted to €2,534 million in the first half, a period-on-period decline of 9.6% as reported.
This figure takes into account the impact of:

• The expansion strategy, which added 4.4% to growth thanks to i) the opening of 12,100 rooms in
first-half 2009 versus 11,000 in the year-earlier period, including 4,240 rooms in franchised hotels,
an increase of 26% over first-half 2008, and ii) the €73-million impact of the full consolidation of
Orbis.

• The sale of hotel properties under the asset-right strategy, which reduced growth for the period by
2.1%.

• The currency effect, which was a negative 0.4% for the period.

• The 11.4% decline in Hotels revenue at constant scope of consolidation and exchange
rates caused by the continued deterioration of the economic environment, in spite of the improved
resilience of the Economy segment, particularly in France.












source | accor

NEWS| Intl| Elegant Resorts Launches 'What's Hot' Lifestyle Guide

Elegant Resorts, has today launched 'What's Hot' the first in the a series of 'Lifestyle Guides'. Showcasing new destinations, hotels and resorts for 2010/2011, the latest travel news and holiday secrets from the experts, What's Hot is the perfect read for those looking for the inside track on luxury travel. A tempting appetiser for the new brochures that will be due out in October, it also includes an exciting range of special offers at selected resorts around the world.



New destinations for Elegant Resorts for 2010 that are being featured include

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Hainan Island in China – the perfect beach destination to complement a tour, where the opening of The Ritz-Carlton and Mandarin Oriental are introducing new levels of luxury. Also new is Jordan, where the combination of the Evason Ma’In Hot Springs & Six Senses Spa and the Kempinski Hotel Aqaba give the opportunity to combine the Red Sea and the Dead Sea, explore ancient sites, or for the more adventurous spend a night in a Bedouin Tent or diving with dolphins.









Source | http://www.elegantresorts.co.uk/information/news/160

NEWS| GHM On Rapid Expansion Course

GHM (General Hotels Management) is on a rapid expansion course with no less than nine new properties under development throughout the world.


Founded in 1992 by Amanresorts creator Adrian Zecha and Hans Jenni, the current GHM portfolio of 14 properties in nine countries will expand to 23, with new openings in the pipeline in Mexico, Oman, Greece, Bulgaria, Switzerland, Dubai, China and Bali over the next three years.

New projects from GHM across the globe include the following hotels and resorts.

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The Yamu, Phuket, Thailand
The Yamu, a Philippe Starck design, is a 32-acre resort and villa development located on a private peninsula on Phuket’s scenic east coast, approximately 25 minutes from Phuket International Airport. At 40 metres above sea level, The Yamu captures both sunrise and sunset vistas whilst offering sweeping 360 degree views of the spectacular limestone formations of Phang Nga Bay and the surrounding islands and headlands of Phuket Island.

The Nizuc, Riviera Maya, Mexico
Located on Mexico’s Riviera Maya, at the tip of the Yucatan Peninsula, The Nizuc was once Mexico’s Presidential retreat and the government’s favoured location when entertaining foreign dignitaries. With 28 private Caribbean beachfront acres, The Nizuc residences and resort will offer a retreat of unrivalled luxury inspired by the Mayan culture and infused with elements of Asia, and created by some of the world’s premier artisans synonymous with the GHM style.

The Malkai, Barka, Oman
Located about 50 kilometres from Muscat in Oman’s Al Batinah region close to the town of Barka, The Malkai, Barka, Oman will offer 40 luxurious suites each with their own private swimming pool. The resort is just three kilometres from the Indian Ocean and will have its own private beach club.

A haven in which to relax and indulge, guests will be able to unwind or play a round of golf at the first course in Oman designed by renowned golf course architects Gary Player Design - or enjoy an adrenalin fuelled 4x4 ride across the dunes.

The Artai, Dubai
Designed by legendary architects Denniston, who are also behind several of the GHM and Aman properties, The Artai will be located on Sheikh Zayed Road next to the Emirates Towers, one of the most prominent addresses in Dubai.

Adjoining the Dubai World Trade Centre, another important landmark, The Artai Hotel Tower will comprise 150 one and two-bedroom hotel apartments, while The Artai Apartment Tower will feature 250 luxury one and two-bedroom serviced apartments and four restaurants, plus spa and health club.

The Chedi, Kilada Hills, Greece
The Chedi, Kilada Hills resort will comprise a GHM-operated Chedi luxury hotel, 45 Chedi signature villas and more than 250 residential units as well as a beach club, all set within an 18-hole Jack Nicklaus signature golf course. Other resort facilities will include an equestrian centre, winery, olive oil processing facility and a small retail complex. When it opens, Kilada Hills will be the first residential golf resort to come to market in Greece.

The Chedi, Thracian Cliffs, Cape Kaliakra, Bulgaria
The first truly luxury resort to open in Bulgaria, The Chedi at Thracian Cliffs will set new standards of service and design in this fast emerging leisure travel destination. Comprising 60 suites and with a full range of guest services and amenities, the resort will feature a contemporary Asian design with elements of the ancient Thracian culture creating a distinctive sense of place in the GHM style.

The Chedi, Andermatt, Switzerland
Set amid the picture postcard surroundings of the Swiss Alps, The Chedi Andermatt is conveniently located in this small skiing town at the crossroads of Switzerland. Also designed by Denniston, The Chedi Andermatt will comprise 131 hotel rooms, pied-a-terres and penthouses, as well as 94 private residences including apartments and lofts. Also planned are an aprés ski bar, restaurant, bar & lounge with wine and cigar rooms, boardroom, spa, gym and pool.

The Chedi, Taiping Lake, Anhui Province, China
Located near Mt. Huangshan in Anhui Province, The Chedi at Taiping Lake will offer 30 spacious villas and a further 90 rooms and suites, complemented by guest amenities which will include a traditional hot spring spa, health club, golf course and restaurants.

The Serai Club, Bali
Secluded in an exclusive estate in Jimbaran, Bali, The Serai Club combines the signature touch of several noted international designers including architect, Robert Nation, interior designer Jaya Ibrahim, landscape architect Karl Princic and lighting designer Nathan Thompson of TFB Australia.

Twenty three private villas featuring Balinese-inspired contemporary designs, will represent the pinnacle of tropical luxury, privacy and security. The Serai Club will also offer personalized house services, dining venues, spa services and easy proximity to cultural attractions.

About GHM
Established in 1992, GHM (General Hotels Management) is a market leader in conceptualising, developing and operating an exclusive group of hotels and resorts worldwide. With its expansive portfolio and more in the pipeline, GHM prides itself on providing guests with a distinctive lifestyle experience that is unrivalled.

Each GHM resort and hotel is one of a kind, possessing distinctive concepts and design elements. The signature GHM style is best defined through “Asian-inspired designs with delicate details."

GHM’s portfolio of properties includes The Setai (Miami Beach), The Datai (Langkawi, Malaysia), The Legian & The Club at The Legian (Bali), The Nam Hai (Vietnam), The Strand (Myanmar), Carcosa Seri Negara (Kuala Lumpur), The Saujana & The Club at The Saujana (Kuala Lumpur), The Andaman (Langkawi, Malaysia), The Chedi Club at Tanah Gajah – Ubud (Bali), The Chedi – Muscat (Oman), The Chedi - Phuket and The Chedi - Chiang Mai (Thailand).

The Company also provides a full range of hotel management services.

For more information please visit www.ghmhotels.com.







NEWS| Intl| Amanresorts debuts 32-metre cruiser Amanikan

Amanresorts announces the debut of Amanikan, a custom-built 32-metre coastal cruiser that fuses the romance of spice trading vessels with luxurious modern amenities. Amanikan is the newest addition to the fleet at Amanwana, a luxury tented hideaway on Moyo Island in Indonesia. Amanikan was introduced this summer to launch the 2009 Komodo Expedition, a seven-night adventure through the pristine wilderness and waters of Indonesia’s Komodo National Park.

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Amanikan features three above-deck cabins, a foredeck with an outdoor dining and bar area and extensive dive facilities. An expansive master cabin sits at the stern of the upper deck and offers sweeping 270 degree views from both inside the cabin’s wraparound windows and a large private sun deck. The second spacious double cabin on the main deck features the same spectacular views from both inside the cabin and from a second private balcony with built-in daybed. Both air conditioned cabins feature spacious en-suite bathrooms with double vanities, double wardrobes, showers and separate toilets. The master cabin features a king-sized bed and the second cabin features a queen bed. A third smaller air conditioned cabin on the main deck is also available with a semi-private sun deck in front of the wheelhouse. It offers a queen-sized bed that can be converted to two single beds upon request>













source | http://www.etravelblackboardasia.com/article.asp?id=63442

NEW HOTELS| Intl| Ritz-Carlton set to open hotel in Krabi

Ritz-Carlton, will manage its first hotel in Thailand - called Phulay Bay, a Ritz-Carlton Reserve - in Krabi province by the end of this year.

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The hotel would feature 54 villas and pavilions. The property is surrounded by beaches, a coastline flecked with more than 200 islands, forests with rugged rock formations and hidden waterfalls.

With room rates from Bt20,000-Bt86,000 per night, the hotel is set to compete with other super-luxury hotels such as Six Senses, the Four Seasons, the Amanpuri, the Rayavadee, the Tri Sala and the Banyan Tree.

Sebeto is the first female general manager in the Asia region. Joining Ritz Carlton 25 years ago, Sebeto has previously managed hotels in the US, Chile and Spain and also worked at the company's hotel in Singapore.

The group is planning to open a hotel in Bangkok in the next two years. According to Sebeto, the hotel in Krabi will offer "world-class personal service" with a ratio of six staff per guest as well as first-class culinary experiences throughout the resort.












Source | http://www.nationmultimedia.com/2009/07/06/business/business_30106762.php

NEWS| Intl| Vietnam Becomes a Golf Resort Destination

The Montgomerie Links to open all 18 holes making a quantum leap in Vietnam's status as a luxury golf resort destination.

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Designed by European Ryder Cup captain and eight-time European PGA Tour Order of Merit winner Colin Montgomerie, the layout capitalizes on the site's natural, dune-strewn topography for a visually stunning, memorable golfing challenge. A par 72 that measures as much as 7,090 yards from the back tees, it also has three less-daunting sets of tees, the forward-most being 5,119 yards.

The most prestigious hotel groups in the world, including Raffles, Banyan Tree, InterContinental and Hyatt, are also developing resorts in the region.









source | http://www.luxurytravelmagazine.com/news-articles/vietnam-becomes-a-golf-resort-destination-13868.php

NEWS| FnB| Intl| Smokers-only cafes - Cafe Tobacco shops

JAPAN has banned smoking from most public places, including many city streets, but one company has given refuge to the dwindling ranks of tobacco addicts - by opening smokers-only cafes.



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Thick cigarette smoke wafts through the Cafe Tobacco shops in the heart of Tokyo, filled with office workers and shoppers looking to take a quick puff, a habit increasingly frowned upon in a country long seen as a smokers' paradise.

"Nowadays smoking is considered an evil,'' said Tadashi Horiguchi, a board director of the coffee shop operator Towa Food Service Co, which recently opened its second smokers-only cafe in Tokyo and hopes to grow the business.

"We want to provide an oasis for smokers,'' Horiguchi said as air purifiers overhead sucked up clouds of blueish smoke from the crowded cafe in Shimbashi, a bar-lined city district known as "salaryman town.''









source | http://www.news.com.au/couriermail/story/0,23739,25795534-23272,00.html

NEWS| Trends| Intl| Starbucks's retro coffee houses to serve spirits

he Seattle-based Starbucks is testing out a new concept in its hometown: coffeehouses that also serve beer and wine and host live music and book and poetry readings.


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The idea is to get back into history and capture the essesnce of a local coffeehouse before Starbucks came into existence.

These retro cafes will also drop the Starbucks name completely. No logo. No sign. Just a neighbourhood-inspired name that will appear also on bags of Starbucks coffee sold at the stores, though the bags will reportedly contain the same coffee as traditional Starbucks.

Starbucks' first 'Fifteenth Avenue Coffee and Tea' (the name given to the new cafes) will open next week.















source | http://www.domain-b.com/industry/Foods/20090720_starbucks.html