The functionality of the net is put to good use. The videos may not have mass appeal but for sure will succeed in the 'word-of-mouth' segment. maybe that should now be 'video-of-mouth'!
The resort has expanded the role of one of its staff members to incorporate this position with the goal of helping hotel guests share their vacation experience with those back home via free online video postcards.
As part of their daily routine, the YouTube Concierge spends time each day around the resort offering guests the chance to record a quick 30-second video, free of charge, which can be sent to friends, family or co-workers back home. The video clip will be shot, formatted with a professional opening and closing and uploaded to the "San Juan Marriott Live" YouTube Channel, www.youtube.com/sanjuanmarriottlive, for guests to share.
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