Starbucks Corp. is making an unusual operations change — it’s telling baristas to go slower and make fewer drinks at a time, the Wall Street Journal reports. The move is intended to rebuild Starbucks’ image as a home of hand-crafted, artisan coffees.
Editor | Your Customers know best. They pay you, they love you and they will love you more if you listen.Feedback systems have existed for ages. from the simple 'customer response card' to listening posts in hotels, to GR and focus groups. this however is brilliant.