The Senior Manager of Quality is responsible for establishing a quality Operations Consistency Program and team that promotes great guest service and value, while positively impacting the financial performance of the company.
Full of drive, elan and energy, conversant with the latest management innovation and techniques but deep down an old-fashion “Mine Host” who loves to keep hi/her guests entertained, loves to be part of the action and know how to create memories for guests.
currently seeking for passionate and dynamic guest focused Marketing & Communication professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
Prabhjot | Tell us about your journey, how did it all start?
Ian | Like many others, I first entered the industry during summer school breaks. My first job was to polish silver in a nearby luxury hotel restaurant and although perhaps not the most flamboyant job in the world I thoroughly enjoyed the atmosphere of the restaurant world.