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Quality Manager/Director of Quality


Sofitel Zhengzhou International is the leading 5 star hotel located in the heart of the commercial and shopping district of the capital city of Henan Province.
See hotel description
Contract
Job Level National under local employment status (or Foreigner already entitled to be recruited for this role) More information
Status Full Time
Anticipated Start Date 01-11-2011
Contact

Neil Blenkharn-General Manager
gm@sofitelzhengzhou.com
0371-65950088

Skills

Level of Education
Bachelor Degree (BA)
Areas of study
Hospitality Management
Experience minimum in the sector
more than five years
Languages essential
English

Essential requirements

Professional verbal and written English skills and hotel background
Excellent communication skills at all level both internally and externally
Well experienced in quality management
Good sense on service and luxury business short and long term company marketing promotions

Key tasks
• As Quality Representative of the hotel, to maintain the integrity of the Quality Standards and ensure achievement of stated quality objectives and policies.
• To create quality awareness and communicate quality requirements, policies and procedures to all process owners within the hotel and make sure these are understood and well displayed.
• To ensure conformance to stated objectives, standards, policies and procedures.
• To facilitate timely corrective action planning, implementation, and eventual elimination of root causes.
• To supervise the maintenance of Departmental Operating Procedures, in line with Sofitel standards.
• To manage all Third-party external audits with regards to service.
• To facilitate deployment of hotel goals and strategies to departmental functions and key processes, ensuring integration and continuity.
• To facilitate and drive continuous excellence through regular management review of key goals and strategies for hotel, departmental functions and key processes.
• To attend regular meetings with regards to Quality & Brand standards, Medallia feedback, Trip advisor and ensure follow up for improvement
• To share guests comments (positive and negative) on a daily basis and ensure necessary follow up and action if needed. Reinforce positive comments and ensure ambassador is recognised
• To lead improvement group of ambassadors to find solutions to issues and/or to improve low scoring

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Hostess


Novotel contributes to the well-being of business and leisure travellers: spacious and adaptable rooms, balanced meals 24/7, meeting rooms, caring staff, dedicated children’s areas and fitness rooms.
See hotel description
Contract
Job Level National under local employment status (or Foreigner already entitled to be recruited for this role) More information
Status Full Time
Anticipated Start Date 10-10-11
Contact

Doris Chan
h6771-hr@accor.com
852 39658883

Skills

Level of Education
Vocational
Areas of study
F&B / Catering
Experience minimum in the sector
1-2
Languages essential
English & Cantonese

Essential requirements

- Eager to work as a team member of our F&B service team
- Speak fluent English and Cantonese
- Be cheerful and passionate for F&B service

Key tasks
- Greet guests upon arrival
- Answer telephone enquiries regarding F&B service
- Make table arrangement

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Front Office Manager


Sofitel offers contemporary hotels and resorts adapted to today’s more demanding and more versatile consumers who expect and appreciate beauty, quality and excellence. Each Sofitel property offers a genuine experience of the French “art de vivre”.
See hotel description
Contract
Job Level Manager
Status Full Time
Contact

Salibi Feras

00971507081666

Skills

Level of Education
Professional - Post secondary
Areas of study
Hospitality : Reception
Languages essential
English, Arabic additional languages an advantage

Essential requirements

Minimum of 3 years front office management experience, preferably in the luxury setting
A strong understanding of operational controls, budgeting, forecasting, and scheduling
Strong oral and written communication skills
Ability to train and develop team members
Ability to work effectively in a team environment and take initiative
Excellent organizational skills
Computer skills (word processing and spreadsheet)

Key tasks
Purpose:
The Front Office Manager is responsible for coordinating efforts of the front office department to maintain optimum room occupancy and revenue while maintaining courteous services to guests.
Position Overview:
The Front Office Manager is responsible for giving direction to the entire Front Office, Bell Services, Concierge, and Guest Services departments. The Front Office Manager is responsible for continually focusing on quality and contributing to hotel profitability through effective cost controls. They must achieve guest satisfaction targets and team member satisfaction goals. In addition, they are responsible for developing and training team members.
Key Responsibilities:
Oversees the operational activities of the front office departments
Manages budgets according to occupancy and forecasting, schedules staff accordingly
Implements guidelines, policies, and procedures for their operating departments
Guides operations and establish a work environment to achieve goals and objectives
Manages performance issues that arise within the respective operating departments
Is an integral part of the business team, attends all scheduled meetings and contributes actively with proper preparation
Interviews, selects, trains, appraises, coaches, counsels and disciplines departmental employees/managers according to company standards
Ensures optimal compliance with corporate focus audit
Effectively communicates with team members
Conducts a daily briefing with team members on current key activities
Serves as the gatekeeper of all guest data (e.g. Medallia, CRM, MKG) and makes recommendations based on this information
Ensures compliance with local health and safety regulations
Anticipate and address guest issues and establish proactive processes to promote guest satisfaction
Be an inspiration to all hotel staff to achieve luxury levels of performance
Interacts in a positive way with other departments to ensure a luxury guest experience
Must be an example of the Sofitel Values, brand standards, and a champion of grooming and appearance guidelines

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Sous chef / Second


Pullman hotel staff welcome their guests with warmth and elegance, and create an atmosphere woven around real conviviality. This feeling begins with the Welcomer, and flows through into the way that the spaces within the hotel are designed to facilitate human contact.
See hotel description
Contract
Job Level CDI
Status Full Time
Contact

Frédéric LE GUEN
H7229-HR@ACCOR.COM

Skills

Areas of study
Food Preparation and Cooking
Professional experiences
3 years
Experience minimum in the sector
3 ans
Languages essential
English

Key tasks
Responsable des préparations culinaires, vous coordonnez la répartition des tâches confiées à votre équipe et vous assurez du bon déroulement de l'activité dans les délais impartis.
En restaurant, vous élaborez la carte et les menus en collaboration avec le (la) directeur (trice) du restaurant et vous assurez de la satisfaction des clients en étant présent sur le terrain.

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Restaurant - Waiter – Waitress


Hôtel entièrement rénové et réouvert depuis janvier 2011. 88 chambres, 1 restaurant de 80 places assises, 1 bar, 200 m² d'espace séminaires, 1 salle de fitness
See hotel description
Contract
Job Level CDI
Status Full Time
Anticipated Start Date dès que possible
Contact

CLAIRE ZODO
h7951-gm@accor.com
0328521398

Skills

Level of Education
Bachelor
Professional experiences
1 year
Languages essential
French, English

Optional requirements

VG

Key tasks
Vous assurez les missions suivantes:
- Mise en place de la salle
- Accueil et service des clients
- Rangement de la salle après le service
- Facturation
- Service du bar
Vous êtes dynamique, souriant(e), rigoureux(euse).
Vous assurez sans cesse la liaison entre la cuisine et la salle.
Vous assurez la satisfaction des clients

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Hilton Garden Inn Scottsdale North Added to White Lodging’s Arizona


White Lodging announced today it has signed its 33rd contract with Apple Real Estate Investment Trust when the company added the Hilton Garden Inn Scottsdale North/Perimeter Center to its hotel management portfolio.

The 122-room hotel is White Lodging’s fifth property in the Phoenix area and is situated on Scottsdale’s growing north side. Within walking distance to several top-tier businesses in the Perimeter Center complex, the hotel is easily accessible to the Scottsdale Airport and Airpark and the Mayo Clinic Hospital. In addition to being surrounded by some of the best golf courses in Scottsdale, guests at the Hilton Garden Inn also enjoy the proximity of the property to the WestWorld Equestrian Center and Kierland Commons, which offers numerous dining and shopping options.


“This property is a real gem and complements our other Phoenix-area hotels located in Chandler and Happy Valley,” said Lisa Peterson, Regional Vice President at White Lodging. “Beyond its fantastic location, it has the type of amenities that appeal to our business guests as well as those vacationing in and around Phoenix and Scottsdale.”

All rooms have free high-speed internet access and a hospitality center equipped with a mini-refrigerator, microwave and coffee maker. Plus, for those requesting it, the unmatched comfort of the Garden Sleep System Bed is available. Just off the beautifully-appointed lobby, guests can enjoy a daily breakfast or dinner in the Great American Grill®, have a workout in the fitness center or enjoy some fun in the outdoor pool, Children’s wading pool or whirlpool.

“Hilton understands what guests want when they travel,” Peterson shared, “and this hotel has it all. It offers the secure PrinterOn system, which allows them to print directly from their rooms to the 24-hour business center, a 24-hour Pavilion Pantry®, and it provides complimentary shuttle service to nearby locations. We are thrilled to add the Hilton Garden Inn Scottsdale North to our management portfolio.”

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Kiley Johnston has been appointed Director of Sales


Johnston joined White Lodging after graduating from James Madison University with a bachelor's degree in business administration. Her studies focused on marketing, finance, management and business operations. "I am excited and eager to learn about the Hilton brand and ready to grow our market share," she said. "I want to become a Hilton expert." While in college, Johnston was a summer intern at the Mohegan Sun Hotel in Uncasville, Connecticut. She worked as a front desk agent at the 1200-room hotel and learned the basics of the hospitality industry.

In her new position at the Homewood Suites in Wallingford, Johnston will direct the sales and marketing efforts at the all suite property to bring in consistent business and maintain occupancy rates. Designed to appeal to business and pleasure travelers, the hotel is convenient to New Haven and Hartford, Connecticut and within close proximity to many major corporations and tourist destinations.

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Muhammad Nadeem has been appointed Director of Restaurant Operations at The Hotel at Auburn University


Before joining The Hotel at Auburn University, Nadeem was responsible for the oversight of restaurant, banquets and room service operations at Domaso at Hotel Palomar in Rosslyn, Va.; Jackson 20 at Hotel Monaco; and The Grille at Morrison House Hotel in Old Town Alexandria, Va., all part of KIMPTON Hotel & Restaurants. As the Restaurant Manager, and later Assistant General Manager at Domaso, Nadeem assisted in new restaurant openings, as well as worked closely with the executive team to expand the restaurant’s seasonal beverages and cocktails.

In addition, he also oversaw the expansion of Domaso’s catering business and managed the service training, counseling and coaching of his employees.

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ONYX Hospitality Group to launch its Amari brand in China


Thailand-based ONYX Hospitality Group will assume the management of a 105-room hotel on Hainan island, China’s leading leisure destination. Owned by leading local developer, Sanya Daxing Group, the existing landmark property will continue to operate as an upscale boutique offering whilst it undergoes a phase of re-branding before debuting as the Amari Sanya Bay on March 1, 2012.

Peter Henley, President and Chief Executive Officer, ONYX Hospitality Group said, “We are delighted to be working with Sanya Daxing Group, which has considerable experience in property development on Hainan island. We believe that Sanya is a vibrant place with an impressive array of commercial and leisure attractions and will develop into a major tourist destination in Asia.”

Henley added, “This inaugural Amari-branded hotel in China is a significant milestone in ONYX’s strategic development. With our international experience, a proven management track record, and depth of resources, we believe that Amari Sanya Bay will bring a vibrant, Thai-style level of service to Sanya, thereby differentiating it strongly from the large-scale developments elsewhere on the island allowing it to reach its full potential.”

Zhang Hai Lin, Chairman, Sanya Daxing Group said, “We look forward to a long and fruitful partnership with ONYX Hospitality Group. We are also delighted that ours will be the very first hotel in China to carry the highly regarded Amari brand and are very confident that the high standards of service excellence and distinctive Thai ambience will hold strong appeal for all leisure travellers coming to Sanya.”


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