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Showing posts from November 17, 2011

NEWS | King & Grove To Manage The Iconic Tides Hotel In South Beach

King & Grove today announced that it was selected to manage the iconic Tides hotel in South Beach, effective in December of this year. On behalf of CG Tides, the new owners of the hotel, Joseph Chetrit said, "We are ecstatic that the Tides will become the newest King & Grove branded and managed property.

NEWS | Cornell Center for Hospitality Research Studies Focus on Social Couponing for the Hospitality Industry

Daily deals or social coupons carry great potential advantages for hospitality operators, but a poorly structured deal could turn into a nightmare of lost revenue and unhappy customers. Two new reports from the Cornell Center for Hospitality Research (CHR) examine how social couponing is working for hospitality operators and their customers. On balance, the news is good. One report, "To Groupon or Not to Groupon: A Tour Operator's Dilemma," explains how a regional travel operator structured a daily deal. The other, "Restaurant Daily Deals: Customers' Responses to Social Couponing," analyzes customers' demographics and reactions to the deals and to the restaurants that offer them. Both reports are available at no charge from the CHR.

NEWS | How “Fresh” is Your Hotel Website? | By Sue Wiker and Will Jerome

Every year, Google makes more than 500 updates to its search algorithm. The most significant update in 2011 was the Google Panda Update, now in version 2.5, which made most hotel websites obsolete by introducing very strict requirements for content, interactivity, and page download speeds. This required sites to generate engaging and unique website content (as opposed to bland, old and tired content) that would intrigue users and increase the site's "stickiness." After frustrating hospitality digital marketers with the seemingly never-ending Panda update saga, Google went a step further by releasing the broadest, most-impactful algorithmic change to date, just to keep us all on our toes. Last week Google announced that they had rolled out an update now known as the "Freshness" update, which was said to affect 35% of total searches and would allow for more relevant, current information to be displayed for a bevy of high-volume search queries. Why are these up…

NEWS | Hotel Cateys 2009

Once again, the search is on for the most successful hotels, hoteliers and hotel employees across the UK. Now into their fifth year, the Hotel Cateys celebrate excellence across all layers of management and operations in the hotel sector.

NEWS | Worldhotels announces 21 per cent increase on its room night bookings for Q3 of 2011

Worldhotels, one of the leading groups for independent hotels globally, has a 21 per cent increase on its room night bookings for Quarter Three (Q3) of 2011, following an increase of 20 per cent on the group's room night bookings in the first quarter results. The company also reported a year-on-year increase of 29 per cent on revenue.

NEWS | Preferred Hotel Group selects RateGain for Integrated Quality Assurance programme

Preferred Hotel Group has selected RateGain to power advanced tools for its properties as part of Preferred’s Integrated Quality Assurance (IQA) programme. IQA modernises quality assurance by combining traditional unannounced hotel inspections with rankings and comments from a wide range of social media sites. The technology provided by RateGain will allow Preferred Hotel Group's managers to view a real-time snapshot of customer ratings for their hotel and compare guest satisfaction trends against competitive hotels.

NEWS | Hilton Hotels & Resorts Ranked Number One International Hotel Brand In India

NEW DELHI and MCLEAN, Va. - Hilton Hotels & Resorts, the flagship brand of Hilton Worldwide, has been ranked the number one international hotel brand in India in the Indian Hotel Business Guest Survey. The annual survey is conducted by BDRC Continental, a United Kingdom based market research agency. In the survey that tracks the brand performance of 102 hotel brands in India, Hilton Hotels & Resorts has been rated ahead of all international hotel brands.