Job Description :
• Extend and ensure warm and courteous service to all the guests, the Management and employees of the Hotel
• Be informed on the daily room position
• Have detailed information regarding arrivals, their room requirements and expected departures of the day
• Check on VIP reservations for the
day and issue VIP amenities voucher for fruits, flowers and beverages, etc., in consultation with the Duty Manager • Greet all guests and address them by name whenever you see him/her and ensure all required details like date of departure, address and mode of payment, etc., are filled-in properly on the registration card • Ensure good ready room according to guest preferences is allotted to the guest and ensure the registration card with the correct rate is given to all guests during check-in • Ensure that every guest has a smooth and quick check-in • Ensure all the complaints from the guests are handled delicately and informed to the Manager • Cross check Housekeeping occupancy report and inform the Manager about discrepancies • Feed in the data collected from the guest through the registration card/business card, on to the Computer and update guest profiles on a regular basis • Sell higher priced rooms to the guest by skillful salesmanship (upselling) • Handle scanty baggage guests very carefully and keep the Bell Desk, Housekeeping and Security departments informed about any suspicious incidents • Ensure that all guest/internal correspondence is filed and maintained systematically • Ensure all messages are transmitted in time and also that messages are sent to the guests with regard to any requests from them • Answer all incoming calls for guests in their absence and convey/record all messages • Handle all guest mail, parcels, telegrams as per laid down procedures • Keep information aids like time tables, road maps, Hotel guide, etc., handy for guest usage. • Ensure that the log book is read and signed every day before the shifts Salary: As per Company Policy Role: Front Office/Guest Relations Executive/Manager Keyskills: guest relations executive Desired Candidate Profile: Education: (UG - Diploma - Hotel Management, BHM - Hotel Management) AND (PG - Any PG Course) Candidate must posses min 1 year relevant experience as a guest relations executive or 3 years or more experience as a guest service associate and must be a hotel management Graduate. Company Profile Taj Krishna, http://.www.tajhotel.com Contact Company: The Indian Hotels Company Limited Email : shekhar.bhoral@tajhotels.com,surabhi.sinha@tajhotels.com Contact No: 0406629371.5
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day and issue VIP amenities voucher for fruits, flowers and beverages, etc., in consultation with the Duty Manager • Greet all guests and address them by name whenever you see him/her and ensure all required details like date of departure, address and mode of payment, etc., are filled-in properly on the registration card • Ensure good ready room according to guest preferences is allotted to the guest and ensure the registration card with the correct rate is given to all guests during check-in • Ensure that every guest has a smooth and quick check-in • Ensure all the complaints from the guests are handled delicately and informed to the Manager • Cross check Housekeeping occupancy report and inform the Manager about discrepancies • Feed in the data collected from the guest through the registration card/business card, on to the Computer and update guest profiles on a regular basis • Sell higher priced rooms to the guest by skillful salesmanship (upselling) • Handle scanty baggage guests very carefully and keep the Bell Desk, Housekeeping and Security departments informed about any suspicious incidents • Ensure that all guest/internal correspondence is filed and maintained systematically • Ensure all messages are transmitted in time and also that messages are sent to the guests with regard to any requests from them • Answer all incoming calls for guests in their absence and convey/record all messages • Handle all guest mail, parcels, telegrams as per laid down procedures • Keep information aids like time tables, road maps, Hotel guide, etc., handy for guest usage. • Ensure that the log book is read and signed every day before the shifts Salary: As per Company Policy Role: Front Office/Guest Relations Executive/Manager Keyskills: guest relations executive Desired Candidate Profile: Education: (UG - Diploma - Hotel Management, BHM - Hotel Management) AND (PG - Any PG Course) Candidate must posses min 1 year relevant experience as a guest relations executive or 3 years or more experience as a guest service associate and must be a hotel management Graduate. Company Profile Taj Krishna, http://.www.tajhotel.com Contact Company: The Indian Hotels Company Limited Email : shekhar.bhoral@tajhotels.com,surabhi.sinha@tajhotels.com Contact No: 0406629371.5
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