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NEWS | 8 Reasons Why a Mobile Key Front Desk Bypass Solution Aids Travelers' Psychological Health | By Pascal Metivier

8 Reasons Why a Mobile Key Front Desk Bypass Solution Aids Travelers' Psychological Health | By Pascal MetivierWhoever said "Patience is a Virtue" must not have had to endure long lines during hotel check-in. In a paper titled: "The Psychology of Waiting in Lines," author David Maister references a Federal Express advertising campaign that claimed: "Waiting is frustrating, demoralizing, agonizing, aggravating, annoying, time consuming and incredibly expensive."
Stating the claim's undeniably, Maister said: "The waiting-line experience in a service facility significantly affects our overall perceptions of the quality of service provided. Once we are being served, our transaction with the service organization may be efficient, courteous and complete: but the bitter taste of how long it took to get attention pollutes the overall judgments that we make about the quality of service." So how does this translate to today's travelers and the hotel check-in experience? Consider this: Patience is defined as: "An ability or willingness to suppress restlessness or annoyance when confronted with delay; tolerant, quiet, steady perseverance, even-tempered care, diligence; without complaint, loss of temper, irritation or the like." Impatience is defined as: "Being intolerant of anything that causes delays; An eager desire for relief."

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