*Responsible for daily administration, meeting and greeting, dealing with guests'queries and complaints, and booking rooms. visitors *Maintain high standards of customer services at the Reception desk so that customers'expectations are consistently exceeded.
*Motivate and develop Reception team to ensure smooth functioningof the department and promote teamwork.
*Provide effective support to the team to enable them to provide effective and efficient services.
*Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
*Identify optimal, cost effective use of the resources.
*Ensure quality and appropriateness of customer service provided.
*To maintain Front Office log book and shift reports.
*Respond to inquiries and resolve problems in an effective manner.
*Ensure all guests receive a swift, smooth, professional and friendly check in and check out
*Ensure quality in all aspects of the job.
Salary:Not Disclosed by Recruiter
Functional Area:Hotels, Restaurants
Role Category:Other Role:Fresher
Keyskills:Front Office Assistant, Front Office Associate
Desired Candidate Profile
Education:(UG - Any Graduate - Any Specialization, Graduation Not Required) AND (PG - Post Graduation Not Required) AND ( Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required) 1. Tall & Pleasing personality
* ONLY FEMALE CANDIDATES 2. Graduate/undergraduate with exceptionally good command over English language. 3. Between 21-25 yrs of age group 4. Any foreign language will be an added advantage 5. Extrovert, Confident and go getter
http://www.orchidhotel.com The Orchid - An Ecotel Hotel in Mumbai is Asia's first certified eco-friendly five-star hotel. This 372- room hotel is strategically located adjacent to the domestic airport making it a convenient place for the business traveler to stay. Everything is designed so as to be unobtrusive. Like The Club Privé room, an exclusive club floor with a private lounge and butler service. Or the well-appointed business and conference center to take care of your business needs in Mumbai.
Recruiter Name:Vedangi Rawool
Contact Company:Orchid Hotel