The Wyndham Orlando Resort, located at 8001 International Drive in Orlando, Florida is currently seeking a Room Service Server to work on a full time status. The Room Service Server is responsible for receiving orders, preparing orders and delivering items to guestrooms in an attentive, courteous and efficient manner. Fundamental Requirements: Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees. Prepare station in anticipation of the day's business. Stock work areas with china, glassware, linen, coffee pots, napkins and ensure that stock is clean and polished. Check VIP list, and communicate orders to the kitchen and the next room service shift. Set trays and tables according to established standards. Deliver orders according to established standards. Retrieve trays on a timely basis. Ensure quality of food & beverage being delivered and communicate with Manager/Captain/Kitchen. Prepare and deliver amenities. Replenish as needed.
Call all guests before delivery of order. Perform opening and closing duties according to established sidework checklist. Have a thorough knowledge of menus and current specials and upsell items to guests. Assist order taker in the answering of the telephone while maintaining the established standards. Communicate guest needs to proper department. Handle guest's complaints and communicate to management. Ensure overall guest satisfaction. Qualifications Education & Experience: High School diploma or equivalent and/or experience in a hotel or related field preferred. Physical requirements: Flexible and long hours sometimes required. Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Ability to stand during entire shift. Job Hotel/Resort Operations
Primary Location :United States of America- Florida-Orlando
Employee Status: Regular
Organization: Wyndham Hotel Group - Wyndham Hotel Management
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