Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires.
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. The Room Attendant is responsible for maintaining the cleanliness of the guest rooms assigned. Previous cleaning experience as well as the ability to communicate to guests preferred. Hyatt associates
The number of Chinese travellers making international trips was up by a strong 22 per cent in 2011, compared to 2010, and experts predict China is on track to overtake Germany and the US as the world's largest outbound tourism market in the next few years. Launched today, the inaugural Chinese International Travel Monitor(CITM) from Hotels.com®, one of the world's leading online hotel booking websites, gives an insight into how the rise of the Chinese traveller is changing the dynamics of the global hotel market. Johan Svanstrom,
NEWS | Social never sleeps: How to use social networks to drive higher guest satisfaction | By Daniel Edward Craig
The hotel industry has always been service oriented, but social media has made things more complex and labor-intensive by creating new customer service channels. As more travelers log on to social networks to communicate with and about hotels before, during and after trips, new challenges and opportunities have emerged.
NEWS | Wanitchaya Kietdamrongwong has been appointed Business Development Director at Pullman Bangkok King Power in Bangkok, Thailand
Mr. Marc Begassat, General Manager of Pullman Bangkok King Power appoints Ms. Wanitchaya Kietdamrongwong as a Business Development Director in charge of Sales, Marketing and Public Relations of the hotel. Wanitchaya joins the hotel in year 2007 as a pre-opening team. Over 5 year experience at Pullman Bangkok King Power,
NEWS | John Dimon Bendtsen has been appointed Cluster General Manager at Centara Poste Lafayette Resort & Spa Mauritius and Centara Grand Azuri Residence & Suites Mauritius in Lafayette , Mauritius.
NEWS | Donald Weintraub has been appointed Director of Sales & Marketing at Villa del Palmar at the Islands of Loreto in Baja California Sur, Mexico.
Weintraub has worked in the hospitality industry for nearly 30 years, and has had a special focus on Loreto. He began his career with Princess Hotels International and the Acapulco Princess in the 1980s, when Mexico became his favorite travel destination. In 2004, he worked for the Loreto Bay Company, working to promote tourism to the region.
NEWS | Michael O’Connell has been named Senior Vice President distribution and demand sales at Pegasus Solutions, Inc. in Dallas - TX, United States.
Pegasus Solutions has named industry veteran Michael O’Connell senior vice president, distribution and demand sales. O’Connell is returning to Pegasus after more than four years away to focus on channel and demand sales growth for Pegasus’ nearly 100,000 global hotel customers. In his previous role at Pegasus, O’Connell served as senior director of business development, managing cultivation of business partnerships worldwide, including key markets like Russia,
NEWS | Christelle Pigeat has been appointed North American National Sales Director & Major Accounts at FCS Computer Systems in Arcadia - CA, United States.
China's economic success has created a fast-growing middle class and an explosion in domestic travel. Cashing in on the travel boom is one hotel chain that's expanding so fast, it's opening a new property every two days. Budget hotel chain Hanting Inns was founded by billionaire businessman Ji Qi seven years ago. Today it has 1,000 properties in China,
NEWS | Hyatt Announces Plans for Andaz Gurgaon and Grand Hyatt Kochi for a Total of 56 Hotels Under Development in India
Hyatt Hotels Corporation(NYSE: H) announced today that Hyatt affiliates signed management agreements for an Andaz hotel in Gurgaon and a Grand Hyatt hotel in Kochi, bringing the total number of announced Hyatt-branded hotels under development in India to 56. "We are focused on creating preference by enhancing distribution of our full-service, extended-stay and select service brands in both new and established markets in India where our guests are increasingly traveling,"