Customer Service Ensure that all employees establish a rapport with guests. Handle all guest requests and enquiries on food, beverage and service. To be demanding and critical when it comes to service standards. To ensure that the outlet team projects a warm, professional and welcome image Financial To have a complete understanding of financial aspects of the outlet To ensure that the monthly forecasted Food & Beverage revenue figures are achieved. To strictly adhere to the established operating expenses and ensure that all costs are controlled.
To obtain and account for the correct settlement of all sales and be overall responsible for cashier / floats and their maintenance. To handle voiding, correcting, changing of restaurant, checks in accordance with the prescribed procedures and account for all checks used during each shift.