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JOBS | Front Office Assistant

Job Description
 To coordinate with the team mates and seniors, communicate with the guests and Handle efficiently the basic front office operations, should be familiar with check in & check outs, IDS software, handle telephone calls, reservations, visitors, etc. Achieve total guest satisfaction by observing the brand standard, and maximize organizational profitability. 
Salary: Negotiable / as per candidate and industry standard
Role Category: Front Office/Customer Care 
Role: Front Office/Guest Relations Executive/Manager 
Keyskills: Front Office Assistant, front office operations, guest relation, front desk, Hotel Management, Hotels, Travel and Hotels 

JOBS | Secretary to Director

Job Description 
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals. Maintain scheduling and event calendars.Prepare and mail checks.Schedule and confirm appointments for clients, customers.
Salary: INR 1,50,000 - 1,75,000 P.A
Functional Area: Hotels, Restaurants
Role Category: Other Role: Fresher
Keyskills: Secretary to Director

Desired Candidate Profile 
Education: (UG - Any Graduate - Any Specialization, Graduation Not Required) AND (PG - Any Postgraduate - Any Specialization, Post Graduation Not Required) AND ( Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required) Minimum 01 year of Experience in Secretarial Position. Good Communication (Written & Spoken) Computer Literate Pleasing Personality

Company Profile 
Zillion Hotels & Resorts Pvt. Ltd Parent
Company of Oakwood Premier Mumbai which is a Serviced Apartment in Juhu.

Contact Detail
Recruiter Name: Gaurav Arora
Contact Company: Oakwood Premier Mumbai

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JOBS | Accounts Assistant

Job Description 
Process vendor and supplier invoices, in a timely manner, verifying accuracy, approvals.Prepares cheques and associated reports, as required.Reconcile Accounts Payable sub-ledger to General Ledger monthly. Salary: INR 90,000 - 1,50,000 P.A
Functional Area: Hotels, Restaurants 
Role Category: Other Role: Fresher 
Keyskills: Accounts Assistant 

jobs | Assistant Manager Sales-regional

Job Description
Maintaining and increasing sales of company's products Reaching the targets and goals set for your area Establishing, maintaining and expanding your customer base Servicing the needs of your existing customers Increasing business opportunities through various routes to market Setting sales targets for individual reps and your team as a whole
Salary: Best In the Industry
Functional Area: Sales, Retail, Business Development
Role Category: Retail Sales
Role: Area Sales Manager
Keyskills: Regional Sales

JOBS | Restaurant Manager

Job Description
 Maintaining operating budgets & ensure expenditures are kept with in check Setting optimum standards Action performance appraisals and training of staff Conducting briefings Assisting guests with queries & complaints Reducing costs Planning food festivals to boost sales Preparing reports for use by top level management Developing customer relations & getting feedback about theoutlets Sales calling Responsible for smooth & disciplined functioning of the outlet Conducting staff meeting once a month Ensure monthly inventories of linen & stewarding supplies. Managers report to be submitted on 2nd of every month. Maintain high R.S.T.S scores in the restaurants
 Salary: Best In the
Functional Area: Hotels, Restaurants
Role Category: Food & Beverage Role: Restaurant Manager
Keyskills: Restaurant Management

Hull College – Bringing business travel training to the North!

Business travel has grown dramatically over the past 10 years. Many UK business organisations prefer to be serviced in the North as fees are cheaper, and because of this there are a lot of job opportunities becoming available in the region. Virgin Atlantic Fares and Ticketing (Level 1 & 2) are ideal for those keen to start a career in the business travel industry. VA1 is designed to introduce students to the world of the travel industry also incorporating how to price and document various itineraries. 

Let's start doing business and get 'UK plc' moving again!

Feedback from the 2013 GTMC Conference: by Paul Wait, Chief Executive of the Guild of Travel Management Companies. 

 I've just returned from Barcelona where we held the annual GTMC (Guild of Travel Management Companies) overseas conference entitled 'Are we Ready?' 

This year's event was pretty unique for a travel conference, since only two of the speakers came from the travel industry. 

Yet the message from everyone, whatever industry they represented, was clear: in order for the UK economy to grow we need to do business and we need to travel to do business – it's called 'business travel'. Two presenters - neither from the travel sector and independent of one another - said nothing replaces face-to-face business. Video conferencing and Skype just aren't good enough. Since I arrived at the GTMC at the beginning of the year my mantra has been 'Travel is an investment, not a cost'. 

NEWS | University of Phoenix and MGM Resorts International Support

American Red Cross partners University of Phoenix(®) and MGM Resorts International have become founding members of the Red Cross Service to the Armed Forces (SAF) Giving Program, which helps support members of the U.S. military, veterans and their families. The program marks its first anniversary this month, closely coinciding with Armed Forces Day on May 18, when America honors and recognizes the critical contributions of our nation’s service members.

NEWS | Aamod launches Tethys Resort in Narkanda, Shimla

After the launch of a luxury boutique location near Manesar (Gurgaon), Aamod Resorts is set to launch a 20 room resort in Narkanda, Shimla. Located on NH-22 in an area surrounded by villages, apple orchards and dense forest cover, Tethys Resort is getaway for individuals, families and work groups. Commenting on the launch, Gaurav Jain - Director, Aamod Resorts said, “The launch of our new property is not merely a business extension but takes the Aamod experience to a more exotic location in an endeavor to redefine our traveler’s holiday experience.

NEWS | Manish Tolani has been appointed Hotel Manager

With over a decade of experience in the hospitality industry, Mr. Tolani has been with Marriott International; prior to which he worked with the Oberoi Hotels & Resorts. His most recent role was at the JW Marriott Pune as the Director of Operations. This IIHM- Aurangabad graduate comes from an operations background in food and beverage. Mr. Tolani joined the JW Marriott Mumbai as the assistant Sales Manager in 2003 after which he was appointed the Cluster Sales Manager of JW Mumbai in 2005.

NEWS | Andre Erasmus has been appointed General Manager

Andre Erasmus has been appointed General Manager of Six Senses’ first property to be developed in China – Six Senses Qing Cheng Mountain. Scheduled to open in early 2014, the stunning property is located at the picturesque gateway to the majestic Qing Cheng Mountains and has been created to complement the UNESCO World Heritage & Natural Cultural site nearby Dujiangyan. 

Bringing a wealth of diverse experience to the role, together with a proven track record of successful openings, Andre Erasmus joins Six Senses Qing Cheng Mountain following almost three years as general manager of the much awarded Anantara Xishuangbanna Resort and Spa, for which he also held the role of pre opening manager. Previously, he was General Manager for two other Anantara properties, the Harbour View Hotel in Haiphong Vietnam and Desert Islands Resort and Spa in Abu Dhabi.

NEWS | William Scott has been appointed Executive Director of Board

Diaoyutai MGM Hospitality appoints Mr. William Scott as the Executive Director of Board on May14, 2013. Mr. Scott will lead the expansion of Diaoyutai MGM’s portfolio in China and will be in charge of the corporate strategic development of Diaoyutai MGM Hospitality. Mr. William Scott joined MGM Resorts International as the Senior Director in August 2009.

NEWS | Hyatt Regency Amsterdam to Open in 2015

Hyatt Hotels Corporation (NYSE: H), Aedes Real Estate and UBM Realitätentwicklung AG announced today their affiliates have entered into an agreement for a Hyatt Regency hotel in Amsterdam, which is expected to open in 2015. Hyatt Regency Amsterdam will be the first Hyatt Regency hotel and the third Hyatt-branded hotel to open in the city, joining the recently opened Andaz Amsterdam and the late-2013 opening of Hyatt Place Amsterdam Schiphol Airport. Hyatt Regency Amsterdam will offer 211 guestrooms, including 15 suites. The hotel will feature meeting and ballroom space, a restaurant, a bar and lounge, a fitness center, and a two-treatment room spa.

NEWS | The “Qube Frankfurt”, first Greenland hotel in Europe

The hotel has been adapted to the needs of demanding Chinese travellers and with the standards of a modern international hotel Both companies continue to make progress in a partnership which will see the growth of Meliá in China and the introduction of Greenland hotel brands in Europe In December, Meliá Hotels International signed a strategic alliance with the Chinese Greenland Group to promote growth and brand awareness for Meliá in China through the management of hotels owned by Greenland as well as promote the growth of Greenland hotel brands in Europe with the assistance of Meliá,......

Rapid visa turnaround times boost tourist numbers to USA

JacTravel, the UK-based B2B wholesaler best known for its extensive range of hotels online and inbound travel services, is reporting an exceptional period of growth in tourism from Brazil to the United States in the wake of visa reforms by the US government, in a report released on the first day of the inaugural World Travel Market Latin America. In the past year JacTravel's Brazilian bookings to the US have more than doubled, 127 per cent up by value and 112 per cent up by number of bookings, the company will tell delegates at WTM Latin America, which is taking place at the Transamerica Expocenter, Sao Paulo, Brazil. JacTravel puts this surge in growth down to measures taken by the US government to speed up visa processing. 

Africa: The weird, wonderful, and just plain kooky hotel requests

Most hotel staff could write books about the strange side of human nature they see at work, but since discretion is the watchword none of those experiences are ever likely to see the light of day - except on the Protea Hospitality Group's annual list of weird and wonderful guest requests submitted anonymously by staff from their 125 properties all over Africa!  

Keep it simple when promoting a hotel’s corporate events facilities

When Rosette Press set out to create the Corporate Meetings Package at the Whiteface Lodge in Lake Placid, New York, her goals were simple: Generate buzz, increase bookings and make the process as easy as possible for meetings planners. Instead of forcing planners to build each event in a piecemeal fashion, Press included an inclusive bundle that featured the items that most often appeared on a request for proposal. Fees for function spaces? Gone. Breakfast and Wi-Fi? Included. Complimentary valet parking? Done.

How to handle guest complaints. By Caroline Cooper

Dealing with negative feedback 
 It can be easy to get defensive when we receive negative feedback. What we need to ask customers is what led to their perception. This sometimes involves asking questions in a tactful way. The key is to show some empathy with the customer's point of view. Even if we disagree with complaining guests, something happened to trigger their perception. Listen to what they're saying and turn a negative into a positive. The least you can do is apologize (even if you're apologizing for the guest feeling upset) and demonstrate what changes you've made, if appropriate. 

Online reviews  

This same principle applies to online reviews. How you respond to an online review will not only influence your reputation with the guest in question but also with anyone else reading the review. Ignoring your online reviews (good or bad) can give the impression you don’t care. Even worse, being defensive suggests you're denying any problem exists, which can make the situation worse. Show people you appreciate the feedback by responding quickly to the feedback you receive. 

Success stories from midscale hotels in China

While an emerging middle class in China is leading to a tremendous need for more middle-tier hotels, there aren’t many examples of successful midscale hotels for real estate developers to look to in the country. Therefore, hotel owners and managers in China are beginning to do a lot of experimenting in the space, executives said during HVS’s China Hotel Investment Conference. "For middle-tier hotels, there is not a very clear definition," said Hawthorn Yang, deputy director with the China Tourism Academy. "Each individual has their own definition of what middle-tier is." Yang said the potential for profitability in the midscale space is lucrative. "I have done a series of research and analysis and within the 3- to 4-star space hotels are not so concentrated. For the middle-tier market we see a lot of opportunity," he said. The star classification system is complicated in China, said Brian Liu, VP of development in China for Wyndham Hotel Group.

EXCLUSIVE INTERVIEW | Tarandeep Singh | Director Revenue Management For Hire - Asia, Middle East & Africa | IHG

Editor: tell us about your journey. How did it all start? 
Tarandeep: I have been a small town boy, born and brought up in the holy city of Haridwar. Did my schooling there and always dreamt of being a fighter pilot. Got through NDA but could not clear the Medicals. Was already doing my Hotel Management at IHM Bhopal and thought of giving it my best shot. Started my career at the erstwhile Hotel Oberoi Towers Mumbai (now Trident Mumbai) in 1998 in Front Office operations.

NEWS | Growth continues for Small Luxury Hotels of the World

Growth continues for Small Luxury Hotels of the World
There is nothing small about the first quarter results for Small Luxury Hotels of the World, which is maintaining its outstanding success in 2013 with steady business growth. Following the best year in SLH’s 21 year history in 2012, the brand has reported a year on year six per cent increase in room nights booked and has added properties around the globe to its outstanding portfolio. Over the same period, the average room rate has fallen by four per cent year on year to £213 per night as SLH customers continue to demand value for money from their luxury hotel experience and remain careful with their spending.