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Showing posts from September 5, 2014

TOP TEN PEOPLE WHO CAN MAKE OR BREAK YOUR BRAND | Part X

Hotels are a vibrant industry – as temperamental, moody, fun, idiosyncratic, and eccentric – as the people who make the structure throb and come alive. And that presents a unique challenge to those who are responsible for ensuring that the brand personality seeps into each employee optimally for a cohesive representation of the brand. Ask the Training andHuman Resource fellas and they will tell you how much sleep they lose over beating, shaping, moulding, clubbing a delightfully eclectic mix into a unified cookie-cutter, strait-jacketed, assembly line incarnations of the Brand.
So, let’s take a closer look at these folks who hold the power of the Hotel’s universe in their very able hands.
10. THAT GUY IN THE CORNER OFFICE  
We must concede that the behavioural chain reaction starts all the way from the top. In fact, it is an established fact that the top leader’s qualities percolate down and seep into the mental nooks of the employees and the physical crevices of the building to take on …

TECH | Noshlist | Simple Waitlist Management

A restaurant buzzing with activity, a long line of waiting diners, a hostess constantly on her toes and a manager about to either apologize or lose his temper.

All of that, managed.

Imagine that!