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How technology is changing the hotel concierge

REPORT FROM THE U.S.—The role of the hotel concierge might never disappear entirely, but advancements in technology (and changing attitudes from the guests who use it) are supplanting the need for human contact in many hotels around the world.

 “The current role of the concierge is to provide information and services to guests,” said Kevin Murphy, chairman of the Hospitality Services Department at Rosen College of Hospitality Management in Orlando, Florida. “Their role will never diminish, but it’s going to be a much more specialized type of service that they’re providing.”
source: http://www.hotelnewsnow.com/article/15227/How-technology-is-changing-the-hotel-concierge