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The Hybrid Front Desk.

With more hotels adopting mobile and self check in kiosks the front desk experience is rapidly changing ;One of the biggest concerns about automating the check in process is that it can diminish the experience for some hotel guests.

Without the interaction between staff and guests, there are less opportunities to exceed guest expectations and prevent potential issues.While this is an issue the possible benefits of the hybrid front desk can far outweigh the negatives.