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Exclusive Interview | Anil Malhotra; General Manager; Vivanta by Taj - Dwarka, New Delhi

Editor: What do you think it takes to succeed in this industry? 
Anil : For me not only in this industry but in any industry, Passion, determination and the will to succeed is the secret to any success

Editor: What are the attributes you look for while selecting or hiring? 
Anil: For me the most important attribute in any person has to be his willingness to work and the ability to adapt. Skill is something that can be acquired but Intent is something that has to be inbuilt and that is what I always look for, The Intent to learn and succeed

Editor: What according to you can trainees do while they are training at hotels to make it a win-win for them & the hotel/unit? 
Anil: The trainees and also the hotel needs to make all the training more relevant and inclusive. It needs to be looked as an opportunity to secure ones future and not just a time consuming activity. This is possible only if the hotel also identifies the intent and interest of the candidate so as to be able to align him to the correct department for learning.

Editor: Tell us a little about your average day 
Anil: Like any hotelier my average day starts at 9am or earlier (depending on business requirement) by taking a round of the hotel and aligning the overall hygiene of the UNIT and the team from the night before and for the day ahead. I have a healthy and fruitful discussion with my HOD team at 10 am over a cup of tea to understand the revenues and agendas for the past day and the day ahead and address any concerns that there may have arisen from the day before along with all guest feedback that may have been received at the UNIT /On the system or On social media and the WHY, WHY analysis of the same .
The rest of the day is channelled into strategic planning of the business, its operations and one on one sessions with the HOD’s as and when required. The evenings are all for my guests when I spend time with them and interacting with them either at the reception or at the F&B outlets as the case may be to gather first hand feedback and or any other issues that may be of attention.

Editor: Share with us some of the trends you see developing in the medium / long term. 
Anil: With the increase in Inventory and the demand simultaneously, These are interesting times for the hotel Industry.
The awareness that has been created about hotel rooms being a perishable item, The focus has now moved from being ARR Driven to RevPAR driven. Also earlier when the main focus was rooms and Banquets and F&B were looked at alternate revenue streams, Today the same is changing and high focus on Banquet and F&B Strategies are being done with substantial budget allocation to the same 

Editor: Two things you would like to change about the industry. 
Anil: The Industry needs to work as an Industry and not in Silo’s and most importantly as mentioned the creation of the correct Talent pool and retention of the same has to become important and relevant.