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Hospemag Talks to Anurag Raha, Hotel Manager, The Royal Orchid Brindavan Garden, Mysore | Exclusive Interview







Editor: Tell us about your journey. How did it all start? 
It all started when a was doing my Diploma In PC Architecture in 1999 and was looking for par time job to cope on my pocket money. Got through a walk in interview with Jet Airways as Traffic Assistant, worked for an Year. Happened to Meet up with Mr. Anil Mohan, General Manager of the Taj Lake Palace, Udaipur and rose the opportunity to join the one of the best hotels in the world as Front Office Assistant in 2000. The beautiful journey of Hotelier started and kept on learning every SOP's, polices & procedures from the Indian Hotel Company day in and day out.
Appreciate all my seniors & trainers who took efforts to groom me and the knowledge they implanted. The six year chapter ended as a Team Leader - Palace Services in 2007 and began to new venture with Intercontinental The Grand Laxmi Vilas Palace, Udaipur and then further moved on to Raddison White Sands, Goa. Got the privilege to join as Pre Opening Yield Manager for Singapore based chain Alila Hotels & Resorts at Alila Diwa Goa in year 2008.
Moved on to the City of Joy, Kolkata from the comfort of Luxury segment to the busy business 153 Keys Hotel of The Pride Group as Front Office Manager in 2012. Additional Responsibility added and took charge as an Room Division Manger with the company and ended my tenure in Feb 2016.
Presently holding the Fort at the beautiful 1933 year old Royal Guest House, overlooking the luxurious lawns of the Brindavan Garden called as The Royal Orchid Brindavan Garden, Mysore.

Editor: What do you think it takes to succeed in this industry? 
You need to be passionate with innovate ideas and self disciplined. Time is very prestigious in our industry so prioritizing its just like managing your time with revenue management.

Editor : What are the attributes you look for while selecting or hiring? 
Promptness, Decision Maker, Time Management

Editor: What according to you can trainees do while they are training at hotels to make it a win-win for them & the hotel/unit? 
Certainly the cost and yes if we handle the team well then the new generation turn out be a self brand assessor for the Group.

Editor: Tell us a little about your average day 
The day starts with Surya Namaskar and 45 minutes work out, followed by a Cup of green tea. 0900 Hrs start up day with meeting regular guests and new guests on the breakfast table followed up with morning meetings & followups and future business.
Property upkeep is the key feature for saving costs and longevity, takes a round with HK & Engineer and ensure the things are been followed and processed. Afternoons are kept for my emails & training session. Evenings are kept for the month of truth with guests and maintain healthy PR.

Editor: How do keep abreast of all that is happening in hospitality? 
From Wheel to change frame work to the Digital world, I strongly believe to keep pace with Social Media platforms.

Editor: Two reasons why this industry is awesome! 
1. Exposure to the New Era.
2. Style Statement.

Editor: Two things you would like to change about the industry 
1. Personalized and Healthy treatment to Internal Customers which is our Lower Line Staff & Colleagues.
2. Multi skill Operating Procedures.