Hyatt, Accor take steps to bolster cyber security

American chain Hyatt has said customers can now confidently use their payment cards at all its hotels worldwide, issuing a statement months after it was hit by a vicious malware attack that affected several of its properties including those in India and left customer information vulnerable to hackers.


"We worked tirelessly to complete our investigation with leading third-party cyber security experts, and want to assure customers that we took steps to strengthen the security of our systems in order to help prevent this from happening in future," said Kurt Straub, vice president operations, India at Hyatt. The hotel chain had in late November 2015 identified malware on computers that operate the payment processing systems for properties it manages.

The investigation identified signs of unauthorised access to payment card data from cards used onsite at certain properties, primarily at restaurants, between August 13, 2015 and December 8, 2015.

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