Exclusive Interview | Poulomi Bhattacharya | Director of Human Resources | Goa Marriott Resort & Spa
Editor: Tell us about your journey. How did it all start?
I started off as a HOMT with Taj hotels . After a year and half, I was baptised to OCLD and ever since then I never looked backwards. There on I moved from Housekeeping operations to Learning & Development & then Human Resources along with Quality and Continuous Improvement.
Worked with great brands like Taj Hotels, Oberoi hotels , Starwood , Lebua , IHG and Marriott.
Editor: What do you think it takes to succeed in this industry?
Patience and perseverance and of-course a lot of hard work.
Editor: What are the attributes you look for while selecting or hiring?
Just three things – 1. Passion 2. Drive 3. Right Attitude
Editor: What according to you can trainees do while they are training at hotels to make it a win-win for them & the hotel/unit?
Learn and soak as much as they can , starting from reading a label of a food tin to the small label of the trolley that they are carrying the goods in. Let them not limit themselves to just 9 hours, their schedules or their log books and reports that they have to prepare.
Just indulge into the business.
Editor: Tell us a little about your average day
Starts with reading mails to morning meetings, department briefing and the rest is meeting people, helping them with their queries, mentoring them, training them and endless fun.
Life is all about keeping yourself engaged and wanting to come back to work everyday.
Editor: What would you advice the young girls who want to join the industry or are just starting out?
The world of hotels is a great place to be. All companies today want to expand the gender diversity and want more women to rule the roost.
Editor: What will the role of HR look like in 10 years from now?
It would be all about dealing with the millennials and the next generation who are a very ambitious lot. HR has moved from being Personnel and I am really keen to see what next beyond engagement.